For ann harris | Management homework help

 Assignment OverviewType: Individual ProjectUnit:  Project Human Resource ManagementDue Date:  Wed, 1/17/18Grading Type: NumericPoints Possible:  115Points Earned:  Deliverable Length:  1,250–1,500 wordsGo To:

My Work:

Online Deliverables: 

Looking for tutoring? | Expand All

Assignment Details

Assignment Description

Assigning team members to task roles is a delicate and critical task. When done correctly, the team members will be excited about their role on the project, feel confident they can successfully complete the tasks assigned, and know they will have some conquerable challenges as they move through the project.

To effectively assign tasks to people (and people to tasks), the project manager must perform the following:

  • Identify the roles needing to be filled.
  • Determine the skills required for each role.
  • Determine the skill sets of the team members.
  • Assign team members to roles.

The objective for this assignment is to effectively select your team from the following people:

  • Pat is available for 24 hours a week at $115 per hour. Pat was involved in several upgrade projects for this package and can act as business analyst, developer, or tester. Pat is very comfortable with the legacy system and does not see the benefit of moving to the Web-based version. He feels that the end users do not fully utilize the functionality they already have and will not use this new functionality effectively.
  • Terry is available for 24 hours a week at $100 per hour. Terry was involved in the original installation and every upgrade since then. She tends to be in developer or tester roles for this system but acts as business analyst for other systems. She is very excited about the Web-based package and the functionality it provides. She is concerned, however, that the end users do not have the computer savvy to use it.
  • Robin is available for 30 hours per week at $100 per hour. She was involved in the last two upgrades as a business analyst and has been trying to become involved in other systems and business areas. She was actively involved in the development of a custom Web-based application as a programmer. This was considered a skills development opportunity because her Web programming skills are not strong.
  • Chris is available for 24 hours per week at $80 per hour. He is new to the IT department; he was previously a customer service representative. He just completed his undergraduate degree in computer science and has experience with Web programming and software testing techniques.
  • Jan is available for 16 hours per week at $115 per hour. Jan is also new to the IT department. She was previously a consultant and was on process reengineering projects, including several for billing functions. She previously worked with the Web version product of the vendor’s competitor.

Assignment Guidelines:

  • In this assignment, you are planning to fill the roles for the following 3 positions:
    • End user
    • Business analyst
    • Team leader
  • For each role,
    • Describe the main responsibilities of the role.
    • Identify the skills that are necessary.
    • Select one of the candidates listed in the assignment description, and thoroughly explain why you have chosen each person for his or her role.
      • Explain any conflicts or problems that you encountered while making your selections.

Use correctly APA style formatted references of solid academic quality for your resources and use correctly formatted APA style in-text citations to your references to substantiate your information and positions as well as to give credit to other author’s work.

Please submit your assignment.

For assistance with your assignment, please use your text, Web resources, and all course materials.

Other Information

 

Your company, IRTC Manufacturing Enterprises, is upgrading its legacy billing system. The system was installed originally ten years ago, and has been upgraded according to the vendor’s schedule, each one taking 9-12 weeks in duration with a team of 2 full time employees (FTE’s).

IRTC will be doing a major upgrade for the new web-based version of the system, in addition to the mainframe legacy system update. It is anticipated that this upgrade will take 16-20 weeks in duration; however, everyone has agreed that a more formal scheduling process should be completed which may change the duration estimate. The project will involve significant changes to existing business processes, changes to existing jobs, as well as the creation of several new positions. Customers will be able to view and pay their bills on-line, accessing a billing customer service agent when needed. This change, which will affect both the billing and customer service departments, is expected to reduce costs, improve customer satisfaction, and reduce the number of days for outstanding accounts receivable. The existing customer service staff has some proficiency with web applications, but the billing staff does not.

To date, the Billing Department has owned the applications, and the director of the department has been the sponsor for all upgrade projects. For this upgrade, however, the chief operations officer has indicated that the Customer Service Department also needs to play a major role. It will be up to you to determine the project sponsor and steering committee structure and participants. You will do this during the initiation phase.

You have been chosen to be the project manager; you will be on the project 30 hours a week and your rate is $125 per hour. You have significant experience with the system and have managed previous upgrade projects. You have acted as a business analyst, developer, and tester for projects on this package in the past. You will select your team, which will consist of several IT staff, supplemented by staff from the vendor. You have been told you can have up to 2.5 IRTC FTEs, in addition to yourself, for the duration of the project. (The list of available people is described in the Phase Two task.)

The vendor’s role is to be determined by you; their consultants cost $140 an hour for business analysts, $120 an hour for technical architects, $100 an hour for programmers or testers, and $90 an hour for instructional designers, trainers, or technical writers. You have a budget of $100,000 for vendor resources. You may supplement your team with vendors based on the holes in your IRTC team. For example, you may choose to have the vendor provide programmers if you choose not to have any of the internal staff provide programming resources, if your budget permits.

You will follow your organization’s standard methodology for a package upgrade. Part of that process includes the development and delivery of documentation and training materials–a responsibility generally filled by the IRTC IT training group. You have access to .5 FTE for the duration of the project to develop and deliver the materials. The person with the most experience on the package and current training/documentation will be unavailable to the project due to other projects; however, the vendor has adequate materials that can be purchased for an additional $6,500. You will need to determine the training needs, analyze the costs associated with each option, and determine the project’s scope.

With this version, the vendor also has another software add-on that supports the integration of your existing customer service system with the billing system’s customer service functions. There is not a decision yet as to which customer service system will be used, whether or not they will be integrated, and the extent to which customer databases will be integrated (if at all). According to the vendor, the installation of the add-on will cost $25,000 and take an additional four weeks.

Semester Papers
Calculate your paper price
Pages (550 words)
Approximate price: -

Why Work with Us

Top Quality and Well-Researched Papers

We always make sure that writers follow all your instructions precisely. You can choose your academic level: high school, college/university or professional, and we will assign a writer who has a respective degree.

Professional and Experienced Academic Writers

We have a team of professional writers with experience in academic and business writing. Many are native speakers and able to perform any task for which you need help.

Free Unlimited Revisions

If you think we missed something, send your order for a free revision. You have 10 days to submit the order for review after you have received the final document. You can do this yourself after logging into your personal account or by contacting our support.

Prompt Delivery and 100% Money-Back-Guarantee

All papers are always delivered on time. In case we need more time to master your paper, we may contact you regarding the deadline extension. In case you cannot provide us with more time, a 100% refund is guaranteed.

Original & Confidential

We use several writing tools checks to ensure that all documents you receive are free from plagiarism. Our editors carefully review all quotations in the text. We also promise maximum confidentiality in all of our services.

24/7 Customer Support

Our support agents are available 24 hours a day 7 days a week and committed to providing you with the best customer experience. Get in touch whenever you need any assistance.

Try it now!

Calculate the price of your order

Total price:
$0.00

How it works?

Follow these simple steps to get your paper done

Place your order

Fill in the order form and provide all details of your assignment.

Proceed with the payment

Choose the payment system that suits you most.

Receive the final file

Once your paper is ready, we will email it to you.

Our Services

No need to work on your paper at night. Sleep tight, we will cover your back. We offer all kinds of writing services.

Essays

Essay Writing Service

No matter what kind of academic paper you need and how urgent you need it, you are welcome to choose your academic level and the type of your paper at an affordable price. We take care of all your paper needs and give a 24/7 customer care support system.

Admissions

Admission Essays & Business Writing Help

An admission essay is an essay or other written statement by a candidate, often a potential student enrolling in a college, university, or graduate school. You can be rest assurred that through our service we will write the best admission essay for you.

Reviews

Editing Support

Our academic writers and editors make the necessary changes to your paper so that it is polished. We also format your document by correctly quoting the sources and creating reference lists in the formats APA, Harvard, MLA, Chicago / Turabian.

Reviews

Revision Support

If you think your paper could be improved, you can request a review. In this case, your paper will be checked by the writer or assigned to an editor. You can use this option as many times as you see fit. This is free because we want you to be completely satisfied with the service offered.