Sometimes, people just want others to listen. They want to voice their concerns and feelings, while knowing they were heard accurately. As a professional, it is just as important to respond to clients in a way that allows them to believe that you have heard them. Your responses can demonstrate your understanding of where that person is at that moment. During this process, it is just as important to correct misconceptions of the client when listening.
Review Chapter 8 in the Summers textbook for sample openers for empathetic responses. Choose one of the Reflective Listening Exercises I–VI in your Summers course text, pp. 180–186. You should complete all components in the exercise section that you have chosen. You can access a Word Document of these exercises in your Weekly Resources.
Complete the Reflective Listening exercises in the Summers textbook and report your responses. You can use the Word document of the exercises in the Weekly Resources.
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